Ps4 And Ps5 Won T Connect To Internet Easy And Advanced Solutions

A console without internet means no friends, streaming, updates, downloads, battle royale, co-op, or MMOs. You’d need to rely on single-player games on times when online gaming is huge.

How to Fix PS4’s Internet Connection? (WIFI and LAN)

We’re going through a series of fixes, dealing mostly with internal PS4 settings. You’d have to go through each fix, in the order we’re sharing, until you find the solution that works for you.

Add a Manual DNS Address

In most cases, the issue happens because the PlayStation can’t access the DNS address. Luckily, you can change the DNS settings and put a particular address through the Network settings menu. Frequently, this fixes the issue:Now, check your internet connection. If it doesn’t work, you may try these other DNS numbers: These are public DNS servers with reliable connections. The first one we typed belongs to Google, and the company’s goal with the option is to offer a faster and secure DNS server worldwide. Changing the DNS to Google’s addresses often increases the internet connection speed.

Add a Static Ip Address to Your PS4/PS5

There could be an IP conflict on your network. This may occur if your router allocates the same IP address to various devices on your network. In other words, if you’re using too many devices on the router, this could be the issue. For example, if the problem started after adding a new laptop to your WiFi.The solution is to add a static IP address. It means the IP doesn’t change, no matter how many devices you use. Meanwhile, the router delivers dynamic IPS to other devices, and it keeps changing the number, thus making connections less stable. A Static IP can fix your console’s connection. Moreover, it can improve the speed just as much as adding a public DNS address. In other words, you could try this fix on a LAN connection to improve the speed and stability.

Disable the Media Server

The console’s media server could be one of the common reason for connectivity issue. It could happen if a system update corrupted the network software.If you tried the steps above, and this doesn’t work either, please enable the media server again.

Update Your Ps4/PS5 in Safe Mode

Sometimes, a system update may cause WiFi and issues, and re-installing the update may fix the problem.We recommend following this step on Safe Mode to avoid further issues. However, Safe Mode can damage your data, so back up your saved files and games on an external hard drive.

Check if the System Software Is Up to Date

To sign in to PSN, the PS4 and the PS5 need the latest system software version.So, even if your PlayStation could have a connection, it may be unable to use PSN services due to an un-updated console. Use the Test Connection function within the PS4’s network menu to see if this is the issue. The PS4/5 will detect if there’re updates available for its system. If there’re, follow the instructions to install a new one.

Update the PS4 Without Internet Connection

Sometimes, you don’t have the option to update your PS4 via a LAN cable. However, there’s a way to update the PS4 using a PC’s internet connection. If the PS4 doesn’t recognize the files, please check the names are correct.

Reinstall the Ps4/5 System Software

If the error persists, perhaps it’s time to format the PlayStation. It will erase all data and put back all its drivers and systems. Before you do that, please back up your files on an external drive.

Playstation’s Wifi Hardware Hands-on Fix

The PS4/5 uses a built-in chip to offer its WiFi. If PlayStation won’t connect to WiFi but connects to LAN, and after every other solution fails, you have three things to do:

Call PlayStation support to see if they can fix the hardwareCall a third-party store and see if they can fix the hardwareUse a LAN cable instead

Change the Frequency Band (Wireless)

PS4 Pro and PS45 Slim models can connect to WiFi via the 5GHz band. First, make sure your router has the mode available and enable the option.5GHz is faster as it has more power and fewer interferences.

Check the Playstation Network (PSN) Status

Sony’s PlayStation Network could be offline because of server issues. This is independent of your WiFi connection. As such, you need to check it as an initial step.

Check Your Connection

Before going through the advanced fixes, please check your password. You could be typing the wrong WiFi credentials on your PlayStation. It’s a common problem as the error message is misleading.Try to check the password from a smartphone or a PC, and then type it again on the console. Alternatively, the password could be on the back of the router.

Reboot Console and the Router

Sometimes, a random bug may be affecting your console. It’s common if you haven’t used the PS4/PS5 for a while. Rebooting both the PS4/5 and the router can fix minor connectivity issues. However, you need to do a hard reset:

Rename Your SSID

Another option is renaming your internet connection. You’d need to go to the router’s web page and rename the SSID connection. Additionally, you may need to change the security settings to WPA-PSK TKIP 256 Bit.After you’re done, reboot the router.

Check Your Household’s Internet Connection

You can always resort back to the obvious causes. In particular, please check that your other devices have WiFi before going through the solutions.However, don’t worry if you have WiFi on the smartphone but not on the console. Smartphones can work with weaker connections, as their apps are lighter.You could perform a speed test to check the strength of your connection. The console will fail to connect to a low internet speed.

Call Your ISP

Call your ISP if you’re experiencing constant connectivity issues. In particular, you can ask them to change your current setting to a public IP address.

Move Closer to the Router

It’s unlikely that a PlayStation won’t connect to the internet due to the distance with the router. Still, you could try moving the console closer to the router.The physical distance could damage the signal, but WiFi is not Bluetooth. It’s much stronger. However, reinforced doors reinforced windows, and thick walls could be a problem.

Use a Wi-fi Extender

If the WiFi signal is weak and you can’t move the PS4/5 closer, you could try a WiFi extender.These are cheap gadgets that extend the range of your WiFi. However, if your WiFi is too weak (less than 10MB), it will scatter the signal and make it more vulnerable.If it’s a possible solution, put the WiFi extender on a middle point between the WiFi and the PlayStation.

Use LAN Instead

Lastly, you can try connecting the PS4 via LAN instead of WiFi. It’s a reliable option that may bypass the need to repair the PS4’s WiFi hardware.

Change the Lan Cable and the Ethernet Port

The last obvious solution is changing the LAN cable. Alternatively, you can use an ethernet/USB adapter to connect the PS4 to the router via USB.In particular, try this solution if you see the “LAN cable not connected” error message. Alternatively, you can use an air compressor to clean the dust out of the ethernet port.

Factory Reset the Playstation

The last option is resetting the PS4/5 back to its factory settings. Do this if your PlayStation won’t connect to WiFi but connects to LAN. It would mean some configurations or system files are corrupted.

How to Test the Internet Connection on the Ps4?

The tests detail the status of your IP address, your internet connection, and your connection to the PSN Network.Moreover, it launches a “Nat Type” result. If it shows Nat Type 3, you may need to change the Nat Type on PS4 and PS5.